Warranty and After-Sales Service Statement
Thank you for choosing Klowra Pedals. We stand behind the quality of our products and aim to provide you with the best possible experience. Please read our warranty and after-sales service policy below:
# Warranty Coverage
Klowra Pedals are covered by a one-year warranty from the date of purchase, protecting against defects in material and workmanship. This warranty is only valid for products purchased from authorized dealers or directly from Klowra.
# What’s Covered
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Manufacturing defects or faults in workmanship.
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Malfunctions caused by normal usage within the product’s design specifications.
# What’s Not Covered
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Damage due to misuse, neglect, or improper handling (e.g., water damage, dropping, or exposure to extreme conditions).
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Damage caused by unauthorized repairs or modifications.
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Normal wear and tear, including scratches or cosmetic damage.
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Products purchased from unauthorized resellers or second-hand products.
# How to Make a Warranty Claim
If you experience any issues with your Klowra Pedal, please follow these steps:
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Contact Support: Reach out to our customer support team at support@klowrapedals.com with your purchase details and a description of the issue.
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Provide Proof of Purchase: Include a copy of your receipt or order confirmation to verify the date of purchase.
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Return Instructions: Our team will provide instructions for returning the product. Please ensure the product is securely packed to prevent any damage during shipping.
# After-Sales Service
Our customer support team is here to assist you throughout the lifetime of your product. Whether you need help with troubleshooting, feature requests, or product repairs, we offer continuous support after the warranty period ends. Service fees may apply for out-of-warranty repairs.
# Repairs and Replacements
If your product is found to be defective within the warranty period, we will:
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Repair the product at no charge, or Replace the product with a new or equivalent one (at Klowra's discretion).
# Warranty Limitations
This warranty is non-transferable and only applies to the original purchaser. The warranty does not extend to any damage caused by using the product in conjunction with other equipment or accessories not designed for use with Klowra Pedals.
We are committed to providing high-quality products and service. If you have any questions or concerns about your Klowra Pedal, don’t hesitate to contact us. Our goal is to ensure that you’re fully satisfied with your purchase.