top of page

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from klowra.com (the“Site”).

# The Information We Collect

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

​

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, shipping address or phone number. You may, however, visit our site anonymously.

# The Purpose We Use Your Information For

Any of the information we collect from you may be used in one of the following ways:

  • To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To send periodic emails: The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

  • Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

# Implementation to Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

​

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Providers Database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential.

​

After a transaction, your private information will not be stored on our servers.

# About Cookies

Yes, we do use cookies.

​

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow it to) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

​

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

# Confidentiality of Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

# Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

​

Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

# COPPA Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

# Online Only

This online Privacy Policy applies only to information collected through our website and not to any information collected offline.

# Your Consent

By using our site, you consent to our website Privacy Policy.

# Modification Notification

If we decide to change our Privacy Policy, we will update the Privacy Policy modification date below.

​

Last modified: 2026. 03. 24

# Contact Us

If you have any questions about our Privacy Policy, please contact us at service@klowra.com

Payment Policy

# We Embrace PayPal Payments!

At klowra.com, we understand the importance of offering secure and convenient payment options to our valued customers. That's why we proudly support PayPal, providing you with a seamless payment experience. With PayPal, you can effortlessly send payments online, ensuring both speed and security.

# Why Choose PayPal?

  • Convenience: PayPal allows you to pay using various methods, including credit cards, debit cards, or your bank account balance, giving you the flexibility you need.​

  • Security: Your financial information is securely encrypted through PayPal's servers. This means Klowra.com never receives your credit card number or bank details, reducing the risk of unauthorized use.​

  • Traceability: Keep track of your payment status easily through your PayPal account, providing you with peace of mind throughout the transaction process.

# Common Payment Issues

If you encounter any payment issues, it may be due to: Timeout on the transaction page.

​

Exiting the page before completing the checkout process.

​

Insufficient funds in your PayPal account or a lack of secondary funding sources linked (such as a bank account or credit card).

​

For detailed assistance regarding your PayPal account or any payment-related queries, please reach out to PayPal directly.

 

Experience hassle-free and secure payments with PayPal at klowra.com today! For further inquiries, contact our customer support team.​​

Shipping Policy

# Shipment Processing Time

Orders will usually ship within 3-5 business days once an order is placed. Orders are not shipped or delivered on weekends or holidays. Tracking information will be available and emailed to you once the item has shipped.

​

Customers can generally expect to receive their products within 5 to 15 business days.

​

If you would like to cancel your order, you must do so before a shipping label has been created. We cannot cancel an order after a label has been created. If you wish to cancel after the order has already been shipped, you must wait for the product to arrive and request a return. Refunds are provided for returned items only.

​

Under no circumstances can an address be changed once a shipping label has been created.

# Methods of Shipping

Purchases shipped via ground delivery will be delivered to the customer’s front door unless otherwise specified. PO boxes are not eligible for shipments.

​

We typically use the following delivery services: USPS, DHL, and FedEx.

​

For more information on your shipping status, you may check your order status anytime.

# Customs, Duties, and Taxes

Klowra is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, shipping,etc.).

# International Shipping Policy

We can ship to the following countries and areas: the United States, the United Kingdom, and the European Union.

Refund & Return Policy

# Returns

ere, we hope that you will be able to resolve whatever problems you are experiencing.

AND we're terribly concerned about whatever inconvenience your purchase may have caused you.

​

Our return policy lasts 30 days. If 30 days have gone by since the date of your purchase, a refund or an exchange is not available to you.

​

To be eligible for a return, your item and packaging must be undamaged and in mint condition. We suggest that you don't dispose the packaging and keep it for a while.

# Refunds (if applicable)

A confirm email will be sent to you from Sonicake.com to notify you whether your application for refund is accepted, after inspecting the returned item. If accepted, your refund will be processed immediately. A credit will automatically be applied to your credit card, or original method of payment, within a certain amount of days.

# Late or missing refunds (if applicable)

If you haven’t received a refund yet, we advise you to check your bank account, firstly. Then, contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all the above, and still haven’t received your refund, please contact us at service@klowra.com

# Replacements (if applicable)

We only replace defect items, within 30 days of your purchase. The defect item would be solely replaced by an item of the same model as your original one. If you feel the need to exchange your item, please contact us at service@klowra.com

# Shipping

  • Products with quality-related issues: Klowra.com will be responsible for shipping fees (within 12USD). When you want to return your defect item, please contact us at service@klowra.com

  • Products with no quality-related issues: You will be responsible for paying the shipping costs, returning the item. The shipping costs are non-refundable. Depending on where you are, the time for the exchanged item to reach you, may vary.

  • If you are shipping an item over $50, a trackable shipping service or a shipping insurance coverage is advised. If the returned item is not received by us, neither a refund nor a replacement is eligible to you.

Warranty Policy

# Warranty Coverage

The warranty is one year from the date of original purchase.
Warranty services for certain specific markets are subject to the warranty policy of local distributor.

# What’s Covered

Products purchased through legitimate authorized channels and within the warranty period that are damaged due to non-human and non-force majeure causes.
​
During the product warranty period, we recommend that you prioritize contacting the seller or local distributor. To ensure that you can enjoy warranty services, please provide valid product invoice or receipt, product serial number, and detailed product problem descriptions.

# What’s Not Covered

  • Second-hand products or products purchased from unauthorized resellers.​

  • The serial number of the product or the invoice/receipt of the product has been altered, deleted, crossed out, or torn.

  • Damage from physical abuse such as dropping the unit, impact from hard objects or damage to external components as a result of negligence.

  • Damage due to liquid contamination.

  • Damage resulting from any use other than that it was intended for.

  • Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel.

  • Damage due to incorrect connection, connection to faulty equipment or connection to faulty or incorrect power supplies.

  • Damage in transit as a result of inadequate packaging or protection.

  • Damage due to force majeure,such as earthquake, fire, lightning, flood, hurricane and so on.

# How to Make a Warranty Claim

If you experience any issues with your Klowra Pedal, please follow these steps:
​

  • Contact Support: Reach out to our customer support team at service@klowra.com with your purchase details and a description of the issue.

  • Provide Proof of Purchase: Include a copy of your receipt or order confirmation to verify the date of purchase.​

  • Return Instructions: Our team will provide instructions for returning the product. Please ensure the product is securely packed to prevent any damage during shipping.

# After-Sales Service

Our customer support team is here to assist you throughout the lifetime of your product. Whether you need help with troubleshooting, feature requests, or product repairs, we offer continuous support after the warranty period ends. Service fees may apply for out-of-warranty repairs.

# Repairs and Replacements

If your product is found to be defective within the warranty period, we will:

 

Repair the product at no charge, or Replace the product with a new or equivalent one (at Klowra's discretion).

# Warranty Limitations

This warranty is non-transferable and only applies to the original purchaser. The warranty does not extend to any damage caused by using the product in conjunction with other equipment or accessories not designed for use with Klowra Pedals.

We are committed to providing high-quality products and service. If you have any questions or concerns about your Klowra Pedal, don’t hesitate to contact us. Our goal is to ensure that you’re fully satisfied with your purchase.

Thank you for being a part of the Klowra family!

bottom of page